The confidentiality policy is a set of rules about how to keep something secret or private in SARSAS.

People included in this policy are:

  • People who come to SARSAS for support – ‘service users’
  • Staff who work at SARSAS
  • People who volunteer at SARSAS

The confidentiality policy makes sure these things are kept private:

  • Personal information about service users, staff and volunteers.

  • Information about SARSAS

  • Private information about other organisations

SARSAS Helpline

SARSAS helpline does not show your number when you call

You do not have to tell SARSAS your name or any personal details

If you are happy to tell SARSAS some personal details SARSAS will keep these confidential and safe on our computer system.

We will not leave you an answer machine message on your phone, unless you have said that it is safe to.

One to one support and counselling

We will need some details from you so that you can have support or counselling with SARSAS.

Your worker will write a small number of notes about your support or counselling sessions.

They will not write lots of details, this is to protect your privacy.

Confidentiality inside of SARSAS

Your details will be kept by SARSAS not just between you and your one to one worker.

Your worker might need to discuss their work with you with the SARSAS team. This is so they can make sure they give you the best support possible.

Your details might be used anonymously so that SARSAS can find out which types of people are being supported by SARSAS.

‘Anonymous or anonymously’ means that we will not use your name or any details that will show your identity.

Referrals to other organisations

SARSAS might need to talk to other people who are supporting you to find out how best to support you.

SARSAS will check with you to make sure it is okay for us to contact them. This is called getting your ‘consent’.

Sometimes SARSAS might pass your details on to another organisation so that they can offer you support.

We will ask for your consent before we do this.

When SARSAS has to break confidentiality

There are times when SARSAS might have to ‘break your confidentiality’. This means telling someone outside of SARSAS your details and the information you have told us.

A manager at SARSAS will make the decision to break confidentiality.

This is so that SARSAS can get support and advice about how to keep you and other people safe. This is called ‘safeguarding’.

This might need to happen if:

A child or vulnerable adult is at risk of harm or abuse.

When there is risk of serious harm to you or other people.

This might include self-harm.

We will let you know if this happens and show you your notes before we share them.

This might include self-harm.

We will tell you if we need to break your confidentiality and explain why, unless it would be dangerous for us to do that.

Want to talk?

Women and girls

0808 801 0456

Mon & Fri 11am – 2pm,
Tue, Wed and Thu 6pm – 8:30pm

Men and boys

0808 801 0464

Mon & Fri 11am – 2pm,
Tue 6pm – 8:30pm

What to expect when you call

Want to talk?

Women and girls

0808 801 0456

Mon & Fri 11am – 2pm,
Tue, Wed and Thu 6pm – 8:30pm

Men and boys

0808 801 0464

Mon & Fri 11am – 2pm,
Tue 6pm – 8:30pm

What to expect when you call